Refund policy

Return & Refund Policy — Fifth Gear Auto Parts

Return Window
We offer a 15-day return policy. You have 15 days after receiving your item to request a return.

Return Eligibility
To be eligible for a return, the part must:

• Be uninstalled, with no signs of installation (no mounting marks, fluid residue, broken seals, or disturbed connectors)
• Be in the same condition you received it, including all original components and packaging
• Have proof of purchase (order number)

Once a part has been installed, it cannot be returned, installation can introduce wear or issues that didn't come from us, and we can no longer verify original condition.

Electrical & Computer Components
Used electrical parts (ABS modules, ECUs, sensors, pumps, etc.) cannot be returned once installed or connected to a vehicle's electrical system, since functionality can't be verified after that point. Please confirm fitment via VIN before installing.

Fitment-Related Returns
If a part doesn't fit despite confirming compatibility beforehand, contact us within the 15-day window, we'll review and process a return or exchange where eligible.

Restocking Fee
All approved returns are subject to a 30% restocking fee, deducted from the refund amount. This fee covers the labor cost of pulling and preparing the part from our vehicle inventory, as well as inspection, re-testing, and relisting costs. The restocking fee is non-negotiable and applies to all returns including fitment-related returns and change of mind.

The restocking fee is waived only in cases where we shipped the wrong item or the part arrived defective, as the error was on our end in those instances.

Return Shipping Cost

• If the part is defective or we shipped the wrong item, we will cover the return shipping cost and provide a prepaid UPS return label.
• If the return is due to a fitment issue or change of mind, the buyer is responsible for return shipping costs.

How to Start a Return
Email us at fifthgearautoparts@gmail.com with your order number and reason for return. Once approved, we'll send instructions on how and where to send your package. Items sent back without an approved return request will not be accepted.

Damaged, Defective, or Incorrect Items
Please inspect your part on arrival. If it's damaged, defective, or not what you ordered, contact us right away at fifthgearautoparts@gmail.com so we can make it right.

Non-Returnable Items

• Sale items
• Parts that have been installed or show signs of attempted installation
• Electrical components that have been connected to a vehicle's electrical system

Exchanges
To request an exchange, start by sending us clear photos of the part you received. Once we review and approve the exchange, ship the part back to us and we'll send you the correct replacement as soon as it's received and inspected.

Refunds
Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds go back to your original payment method within 10 business days after the 30% restocking fee is deducted (your bank may take additional time to post it). If more than 14 business days pass after approval with no refund, contact us at fifthgearautoparts@gmail.com.